Cancellation Policy

Applicability of the Policy: This policy applies to the United Kingdom

At Juwila, we understand that sometimes plans can change. If you need to cancel an order, we are here to help. Please review the details below to understand our cancellation process.

Order Cancellation Window

Time Limit: Orders can be canceled within 2 hours of being placed. After this time frame, orders will immediately go into the processing stage, and cancellations will no longer be possible.

How to Cancel: To request a cancellation, please contact us at help@juwila.com with your order number and a cancellation request as soon as possible. We will confirm whether your cancellation request was successful.

Cancellations after Shipping

If your order has already been shipped, we can no longer cancel it. However, you may still be eligible for a return once you receive the item. For more details, please refer to our Returns & Refunds Policy.

Refunds for Cancelled Orders
If your cancellation request is approved:

Refund Method: Refunds will be issued back to your original payment method.

Processing Time: Please allow up to 10 business days for the refund to appear in your account.

For questions or assistance with cancellations, please contact us using the details below:

Shop name: Juwila

Company Name: SALONEE LTD

Address: 5 Truesdales, Ickenham, Uxbridge, England, UB10 8FJ, United Kingdom

Company Registration Number: 14312671

Email: help@juwila.com

Phone: +44 7451296016

Business Hours: Monday - Saturday: 8 AM - 6 PM, Sunday: Closed